7December 2021
hey guys grant with nick's handmade boots today
we're going to be talking about your broken boots in this video we're going to be talking about
some of the common defects or things that are broken about the boots you're excited to get
your first pair of nicks you open the box you immediately hold it in your hand you scan the
sole you scan the upper and then you find it today we're going to be talking about what those things
are and what to expect with a new boot and even a boot that's about one month old two months or
three months old problem number one sock liners peeling or rolling here at nyx handmade boots
we use industry standard adhesives for our boots some people however if they sweat quite a bit that
can cause delamination and as you pull your foot out of the boot this will start curling up this is
not a defect this is a known issue we can't really control how much you sweat in boots or how much
moisture is in the boots this is a very simple fix with over-the-counter contact cement or barge
cement you just apply a little bit of glue to the raised area and you push it back down flat problem
number two delamination or when the rubber begins to slightly separate from the leather because
we call this cosmetic delamination your boots not falling apart but you are going to see some
slight separation especially in the shank area sometimes at the toe and sometimes at the heel
cap or where the heel cap meets the heel base this is common especially if you're working in boots
anytime you have a leather joining with a rubber and the leather starts to shrink or expand you're
going to see some slight cosmetic delamination no need to panic it's totally normal your
boots not going to fall apart here's a great example this boot is in for a kneaded resole
as you can see he's wearing some tread here as you can see there's a lot of cosmetic
delamination on the boot but this boot is a hundred percent intact it's not falling apart and
this guy is still working hard on these boots he just needs a little tread potential problem number
three is what we call the edge dressing or the ink we have natural veg tan midsoles and
natural vegetan heel stacks on our boots the ink is naturally going to come off with
wear sometimes water just abrasion or just overall wear is going to cause this ink to come
off it's not a problem it doesn't impact the durability of the boot the good news is you can
buy some of our ink on our website and you can put the ink right back on the boot issue number four
this is probably not a right out of the box issue but maybe something that you're going to see
as you wear the boots for two to three months we call it mushrooming or muffin topping this is
where the leather starts to mold to your foot and you start to see that the leather might even be
coming or stretching over the outsole of the boot this is perfectly normal the boots are designed
to mold to the foot the boot is taking the shape of your foot just because you can't see the
outsole looking straight down in some cases it doesn't mean that the boot is defective it
doesn't mean that the boot is sized improperly it just simply means that the boot has finally
taken the shape of your foot issue number five is midsole shelf rollover as you can see on a brand
new pair of boots our sanders are trained to sand this really nice logger profile that leaves a
bit of an edge or a point here it doesn't take much and i'm talking a week of just driving
in the car to see this midsole start to push and start to roll in causing a little bit of
delamination here this is perfectly normal the boots not falling apart if you want to
keep this as is and you don't want it to be rolled in or pushed in you probably shouldn't
wear the boots it's gonna happen but it's not a defect issue number six loose sewing thread
you're excited to get your boots you've been waiting for a long time you open the box and right
out of the box you see oh we've got a loose thread this is just part of the sewing process there's
a lot of back stitches in these boots that's how we reinforce the thread those back stitches
need to be cut or terminated if we miss one or two or one's a little more pronounced than you
like it to be just take a pair of scissors and snip it or take a lighter and you can burn it and
you're good to go issue number seven is the laces not actually fitting in the hooks sometimes these
laces are cut a little bit wide sometimes you have to fight them into that hook sometimes it doesn't
feel like they fit into the hook at all you give us a call and say i got the wrong set of laces our
priority is to have the toughest laces therefore it might take some break-in or it might take
some work for these laces to fit into the hooks issue number eight lumpy or bumpy insoles when you
get your new pair of nicks you put them on for the first time they feel pretty good but you notice
that there's maybe some bumps on your insole that's really just a byproduct of the number of
clinch nails that are coming through your boot think of a clinch nail as a rivet it's going all
the way through hitting the bottom of a metal last and clinching over that will cause a bit of a
ripple or it can cause some bumps don't panic it's all part of the break-in as you wear the boots and
the insole wears in all those humps and bumps are going to go away just through wear and pressure
of your body weight on the insole issue number nine creasing on the upper even on a new pair
of boots you might see what the beginnings of creasing on the upper as you wear the boot those
creases are going to enhance they're mostly going to be around the ankle because that's where you're
flexing and they're going to be on top of the foot because that's where you're flexing as well
this is all part of the break-in period uh actually the more crease the boot is the
more comfortable it's probably going to be so don't panic if you see some creasing on a new
boot you're going to get it's going to get even more creased as you wear the boot issue number
10 my new boots look nothing like my old boots this is a very common reaction for somebody
that's got a really well used pair of boots and then they buy a new pair of nicks maybe six to
ten years later the boots are indeed the same size the old boot is gonna look wider it's gonna
have a little bit of that muffin topping that we talked about this boot has fully molded and
fully broken into your foot the new pair hasn't just because it doesn't look the same doesn't mean
it's not the right size again these are the top 10 most brought up topics when people buy our boots
or they're in the process of breaking in our boots we hope that you understand now a
bit more about the handmade process and also the normal break-in process of
a boot if you have any more questions feel free to reach out to us our customer
service team is here to answer your questions if you found this video helpful go ahead and like
and subscribe and we'll catch you on the next one you
